Frequently Asked Questions

Whatapi offers four plans: Free Forever (₹0), Starter (₹1,399/month), Growth (₹2,999/month), and Enterprise (custom pricing). All paid plans include a 14-day free trial. See the full pricing page for a complete feature breakdown.

Yes all plans are billed in Indian Rupees (₹) with proper GST invoices included. We accept UPI, net banking, debit/credit cards, and NEFT. Zero forex surprises.

WhatsApp uses per-template message pricing (effective January 1, 2026). For Indian users: Marketing messages ₹1.09, Utility messages ₹0.145, Authentication messages ₹0.145. Service messages (replies within 24h window) are completely FREE on all plans.

Yes. WhatsApp Conversation Credits (WCC) are recharged separately from your plan subscription. Every template message sent deducts from your WCC balance. You get ₹50 free credits on signup enough to test with several users. A minimum ₹10 balance is needed to keep chatbots and automation active.

All billing on Whatapi is pre-paid. You recharge your WCC balance before sending messages, giving you full control over your spend. Your monthly plan subscription is billed at the start of each billing cycle.

Upgrades are immediate and billed on a pro-rata basis you only pay the difference for the remaining days in your cycle. Downgrades take effect at the start of your next billing cycle. Unused amounts are credited to your Whatapi wallet. No lock-in periods.

Yes. Yearly plans come with a 10% discount. Starter yearly is ₹1,259/month (billed ₹15,108/year), Growth yearly is ₹2,699/month (billed ₹32,388/year). You save up to ₹3,600/year on Growth.

Broadcasts let you send one message to thousands of opted-in contacts simultaneously promotions, offers, order updates, or announcements. You can filter your audience by tags, attributes, or previous interactions (retargeting). Rich media including images, PDFs, and videos are supported.

WhatsApp Catalog lets you list your products or services directly inside WhatsApp. Customers can browse items, view prices, and share products all without leaving the chat. You can connect it with Shopify or WooCommerce stores on the Growth plan.

Yes. You can send messages in Hindi, Marathi, Tamil, Telugu, Gujarati, Bengali, Kannada, and any other language supported by WhatsApp. Our no-code chatbot builder also supports multilingual conversation flows.

Chatbot flows are available as an add-on across Starter and Growth plans priced at ₹2,500 for a pack of 5 flows. Enterprise customers get unlimited flows included. The no-code flow builder supports keyword triggers, button replies, conditional logic, and API webhooks.

Unlimited Users means there is no cap on how many contacts you can store or message in a month be it 1,000 or 1 million. You only pay per template message sent (WCC charges), not for the number of contacts in your account.

Growth and Enterprise plans include Shopify, WooCommerce, Dialogflow, and Project APIs. All plans with API access can connect to 100+ tools via Zapier, Make (Integromat), or direct REST API. Webhooks are available on Enterprise for real-time event-driven integrations.

Most businesses are live within 5 minutes. Sign up, connect your WhatsApp Business number via Meta's Cloud API, and you're ready to send messages. Our onboarding wizard guides you step-by-step no technical knowledge required.

Yes. The WhatsApp Business API requires a verified Meta Business account. Whatapi walks you through the verification process as part of onboarding. We also help you apply for the WhatsApp Blue Tick (verified badge) at no extra charge.

No. Whatapi doesn't charge anything to procure the WhatsApp Business API for your business. API setup and Blue Tick verification application are completely free through Whatapi.

Yes, you can migrate your existing WhatsApp Business number to Whatapi. Note that migrating a number to the API means you can no longer use the WhatsApp Business app on your phone with that number. Your message history is preserved during migration.

You create template messages directly from the Whatapi dashboard and submit them to Meta for approval. Approval typically takes 10 minutes to 24 hours. Whatapi provides a template builder with pre-built examples for common use cases like order updates, OTPs, and promotions.

Yes. Whatapi is built on Meta's official WhatsApp Business API (Cloud API). We are a Meta Business Partner. Your messages are delivered through WhatsApp's own infrastructure ensuring full compliance, end-to-end encryption, and high deliverability.

Yes. WhatsApp's policy requires that recipients have opted in to receive messages from your business. Whatapi provides opt-in collection tools (web widgets, QR codes, WhatsApp links) to help you build a compliant contact list. Sending to users without consent can result in your number being flagged or banned by Meta.

A 24-hour service window opens whenever a user messages your WhatsApp Business number. Within this window you can send any free-form message at no extra charge, and utility templates delivered during this window are also free. The window resets every time the user sends a new message.

Meta monitors message quality based on user feedback (blocks, reports). If your number's quality rating drops, you may face messaging limits or temporary restrictions. Whatapi displays your quality score in real time and alerts you when it drops so you can adjust your campaigns before any restriction takes effect.

Yes. Whatapi stores all customer data on servers located in India and follows data handling practices aligned with India's Digital Personal Data Protection Act (DPDPA). Your contact data is never sold or shared with third parties. A full Data Processing Agreement (DPA) is available on Enterprise plans.